T&C’s

Gas Angel Cover
1st April 2020

Our Gas Angel Cover terms and conditions have been broken down in to digestible chunks, making them easy to understand.

The information below is your agreement with us and we ask that you read each section in full.


Although this is the legal part of your contract we have tried to write in a plain and simple fashion. If there is anything at all you are unsure of please just give us a call on 0191 289 3464.

Your contract is bound by the laws of the country that your home is located (England). Only North East England postcodes beginning NE, DH or SR are eligible to apply for Gas Angel Cover.

This contract forms a maintenance service agreement between you and Gas Angel Cover (Gas Angel Heating Services Limited). We are registered in England and Wales under company number 06320323 at 25 Chapel Grange, Newcastle upon Tyne.

Our VAT number is 947431703. Gas Angel Cover is governed by Gas Safe under Gas Angel Heating Services registration number 231975.


Annual boiler service cover (Plan A)

What is included in Plan A:

Boiler service
An annual mains gas boiler service and certificate.

Boiler service reminder
A boiler service reminder prior to your annual service falling due.

Telephone support
Call us 365 days of the year for boiler and central heating support over the telephone.

Tree planting
In order to lessen the part we play in global warming, we will plant two trees on your behalf annually via Just One Tree . This will help towards offsetting your boilers CO2 emissions and reducing your carbon footprint.

In-warranty repairs
If your boiler is under a manufacturer’s warranty and a fault occurs, we will liaise with your manufacturer directly and on your behalf to organise the repair in line with your manufacturer’s warranty terms and conditions.

Out-of-warranty repairs
If your boiler is out of the manufacturer’s warranty, Plan A entitles you to a 10% discount off repairs and additional services up to a maximum discount of £150.

This is an annual service maintenance contract (not insurance), any issue we find that requires a repair or replacement, will be subject to separate charge. In this case a quote detailing the work required will be provided – written or verbal acceptance of the quote is needed before any additional work is carried out.


Boiler breakdown cover (Plan B)

What is included in Plan B:

Boiler service
A welcome service and/or annual service

Corrosion prevention
We will add an inhibitor if we drain your system down. Inhibitor liquid helps slow down internal corrosion within a central heating system.

Repairs to:

Boiler
A single natural gas, residential boiler inside your home with a heat output of up to 70kW.

Flue
Replacement of existing flue, including the flue terminal up to three metres in length, if we can’t fix it.

Controls
Repair or replacement of the controls that make your boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump.

Wider heating components
Repairs to the feed, expansion tank, hot water cylinders, immersion heater and its wired in timer switch. We will also repair any pipes that connect your central heating system such as pipes that connect to your radiators or cylinders.

What is not included in Plan B

It is important to understand what is not included under Gas Angel Cover Plan B.

Damage caused by sludge, scale and other debris in your boiler or central heating system: Our expert heating engineer may advise that you need to carry out repairs or a Gas Angel Powerflush. We aren’t able to cover you for sludge related repairs or a Powerflush but you are entitled to a 10% discount as a Gas Angel Cover customer.

WiFi or hub issues: Any network hub, smart speaker, voice-controlled equipment or any WIFI-related issues. Please contact your network provider who will have the expertise needed to help you.

Showers and taps: Repair or replacements of showers and taps or their parts.

Battery replacements: Resetting controls or replacing your batteries (but we can explain how to do this).

Swimming pools: Boiler parts or controls supplying a swimming pool.

Heat pumps or solar panels: Repair or replacement of air source heat pumps, ground source heat pumps, solar panels or any associated controls.

Underfloor or outdoor heating: Repair or replacements of systems or controls of underfloor and outdoor heating.

Weather compensating and open therm devices: Repair or replacement of weather compensating and open therm devices

This is a maintenance contract (not insurance). Repairs or replacements not listed in ‘What is included in Plan B’ terms and conditions, may be subject to separate charge. In this case a quote detailing the work required will be provided – written or verbal acceptance of the quote is needed before any additional work is carried out.


Central heating cover (Plan C)

What is included in Plan C

Boiler service
A welcome service and/or annual service

Corrosion prevention
We will add an inhibitor if we drain your system down. Inhibitor liquid helps slow down internal corrosion within a central heating system.

Repairs to:

Boiler
A single natural gas, residential boiler inside your home with a heat output of up to 70kW.

Flue
Replacement of existing flue, including the flue terminal up to three metres in length, if we can’t fix it.

Controls
Repair or replacement of the controls that make your boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump.

Wider heating components
Repairs to the expansion tank, hot water cylinders, immersion heater and its wired in timer switch. We will also repair any pipes that connect your central heating system such as pipes that connect to your radiators or cylinders.

Gas supply pipe
Repairs or replacement of like for like gas supply pipe caused by leaks.

Plumbing
Repairs or replacement of radiators (same size replacement using Myson, Stelrad Compact or Premier radiators), radiator valves, internal stop cock, hot and cold-water pipes inside your home (not including taps, garden taps or flexible pipes to your kitchen appliances).

What is not included in Plan C

It is important to understand what is not included under Gas Angel Cover Plan C.

Damage caused by sludge, scale and other debris in your boiler or central heating system: Our expert heating engineer may advise that you need to carry out repairs or a Gas Angel Powerflush. We aren’t able to cover you for sludge related repairs or a Powerflush but you are entitled to a 10% discount as a Gas Angel Cover customer.

WiFi or hub issues: Any network hub, smart speaker, voice-controlled equipment or any WIFI-related issues. Please contact your network provider who will have the expertise needed to help you.

Showers and taps: Repair or replacements of showers and taps or their parts.

Battery replacements: Resetting controls or replacing your batteries (but we can explain how to do this).

Swimming pools: Boiler parts or controls supplying a swimming pool.

Heat pumps or solar panels: Repair or replacement of air source heat pumps, ground source heat pumps, solar panels or any associated controls.

Underfloor or outdoor heating: Repair or replacements of systems or controls of underfloor and outdoor heating.

Weather compensating and open therm devices: Repair or replacement of weather compensating and open therm devices

Bathroom and water related items: Repair or replacement of sinks, lavatories or toilet bowls, seals and grouting, water meters, waste disposal units and taps.

Other items not included are water pumps that boost mains water pressure, water pipes between your home and detached outbuildings, any water supply pipe that doesn’t supply water to your home.

This is a maintenance contract (not insurance). Repairs or replacements not listed in ‘What is included in Plan C’ terms and conditions, may be subject to separate charge. In this case a quote detailing the work required will be provided – written or verbal acceptance of the quote is needed before any additional work is carried out.


Landlord cover

As a landlord you can buy any Gas Angel Cover plan. To add a gas safety check for + £4 per month, select ‘yes please’ on the checkout page when asked.

After completing your landlord gas safety check, we will email you a copy of your Landlords Gas Safety Record (LGSR). Ensuring you have valid LGSR for your gas meter, gas pipework and all gas appliances in your rental property is your legal requirement as a landlord. We usually carry out landlord gas safety checks at the same time as the welcome / annual boiler service.

What is included in Landlord cover

Safety checks on your gas meter, gas pipework and all gas appliances inside your property.

A two copies of your gas safety certificate, one for you and another for your tenant.

Full details where any gas meter, gas pipework or gas appliances have failed the safety inspection and a no obligation quote for work needed to ensure your gas appliances pass the inspection.

What is not included in Landlord cover

Replacement and/or repair of gas meter.

Cost to re-inspecting failures detailed in your landlord’s gas safety record.

Gas safety certificate for gas boilers or gas appliances we have not inspected in person.


Additional options

Gas fire servicing
You have the option to add gas fire servicing to all Gas Angel Cover plans.

You can choose to have up to four gas fires serviced, they must all be located within the same property. We will usually carry out gas fire serving at the same time as your welcome or annual boiler service.

What is included in gas fire servicing

Annual service.

Fire service certificate

What is not included in gas fire servicing

Replacement or repair of your gas fire


General

Contract start date
Once you’ve signed up you will receive an email confirming that your contract has started, this is usually within 10 minutes of sign up. Repair call outs can not be booked during the first 14-days of your contract.

How to pay
Pay for your contract by monthly or annual Direct Debit. Prices include tax at the current rate.

Our pricing
The price of your contract will not increase or decrease over the term of your contract, unless you change your package or there is a government tax change. If this happens we will let you know any changes to the price of your contract.

Missed payments
You will need to pay any unpaid payments before we will visit you property to carry out a service or repair.

Moving house
Inform us of an address change as soon as possible after you move. Your contract covers your current home only current home. We may be able to transfer your old contract to your new address or you may be able to star a new contract with us.

Changes to your boiler or home
It is your responsibility to let us know of changes to your telephone number, address or email. If you change your boiler within your contract period, please inform us of the make and model so that we can approve it. In rare circumstances we may need to change or cancel your plan. It is your responsibility to check that you need the same level of care. (This may not be the case if your new boiler has a manufacturer’s warranty).

Safety and security
Our expert engineers will only work in your home if an adult (18+ years) is present and have your permission to give instructions and make decisions on your behalf.

It’s your responsibility to arrange access for us to your home. If there is no one home when we arrive, and you don’t arrange a new appointment, your contract will still continue, and payments will still fall due. After three unsuccessful appointment attempts we may cancel your contract, you will be informed beforehand.

Risks in your home
If we believe there is a health and safety risk we cannot start or continue any work in your home. We will only return when the hazard is gone. There must be no asbestos present when we work on your boiler, central heating or gas supply pipe.

You will also need to arrange and pay for someone else to remove asbestos and give provide a Certificate of Reoccupation, proving all asbestos has gone in line with legislation and it is safe to return to the home. We cannot start work until we receive this certificate.

Your warranties
If your boiler is covered by a third-party warranty, it is your responsibility to make sure that work we carry out won’t invalidate your warranty. We will not be held responsible if work we perform in good faith does not comply with the manufacturer’s warranty.

Your authorised people
Please inform us if you’d like to add an additional contact to your contract. This person will then have the authority to communicate with us and discuss your account on your behalf.

Manufacturer’s security information
Following your manufacturer’s security instructions for internet or mobile connected devices used to communicate with boilers, appliances or systems is your responsibility.

Making good and access
If we need and are able to remove cupboards or make holes in original surfaces to carryout a repair we will request your permission before starting any work. We will spend up to £500 including VAT to get access or repair damage caused by removing items like cupboards or filling holes. We cannot replace or restore full original surfaces, e.g. tiles, floor coverings, decoration, grass or plants.

Welcome boiler service inspection
A welcome boiler service visit usually takes place within 30 days from the date you signed up to Gas Angel Cover or changed address. During this visit our expert heating engineer will look to approve your boiler, check the installation follows manufacturer’s guidelines and that no faults are present in your boiler, or central heating and ventilation. Providing no existing faults are present an annual service will be carried out.

Faults found during welcome boiler service
If pre-existing boiler, central heating or control faults are found, or if your boiler is not on our approved list, we will offer you one or more of the following options:

A different Gas Angel Cover plan

Advise what work is needed to fix the issue and provide you with a quote. Once we or someone else has fixed the problem then we can then provide Gas Angel Cover you.

Cancelation of your contract

Why you may not need a welcome boiler service
We may still be able to carry out a welcome service if you specifically ask for one, this will count as your annual boiler service. The reasons we will not need to carry out a welcome boiler service inspection are:

We’ve already carried out a welcome service or an annual service at your address in the last twelve months, even if you have just moved in.

If you are switching your boiler and/or central heating package from a different supplier and you’ve had an annual service within the last 12 months (you will be asked to provide proof)

If we’ve installed a new boiler for you in the last 2 years

If we do require a welcome boiler service and inspection to be carried out, you will not be able to request a repair until the welcome service is complete and your boiler has been approved.

Your annual boiler service
This service may include testing the gas your boiler produces. If it is necessary to take your boiler apart to adjust or clean it, we’ll do so. When we complete the annual service, our engineer will email you a boiler service certificate. If we find a problem or fault that needs to be fixed, we’ll tell you about it and if you are on Gas Angel Cover Plan B or C, we will fix it at the time or at a follow up subsequent visit.

Arranging your annual boiler service
We’ll attempt to contact you, or your authorised to arrange your annual boiler service appointment. After the third failed attempt of contact, it is then your responsibility organise the time and date for your service to be carried out. You will not be refunded for the cost of a missed annual service, but you can contact us at any time within your contract term to rearrange your annual service. Your annual service may be more than 12 months after your last service visit. If we carry out a welcome service inspection, your annual service will be done at the same time.

Periods of high demand
During times of higher than usual demand for our services (often because of cold weather), emergency breakdowns will be prioritised meaning we may need to rearrange your annual service.

Reasonable time
Are aim is to always carry out a repair or visit within a reasonable timeframe. If something beyond our control prevents us from doing so, we will let you know straight away and arrange a new time to visit.

Gas Angel Cover engineers
Our local Gas Safe heating experts will carry out work on your boiler, central heating or controls. Gas Angel Cover engineers are local, knowledgeable experts who will chat through any issues and how they plan will solve the problem for you.

Cash alternatives
Cash will never be offered instead of carrying out a welcome service inspection, an annual boiler service, repairs or any replacement.

Repair and replacement grace period
If a welcome service inspection is required, you cannot arrange a repair until after the inspection is complete and your boiler is approved.

Repair call out fee
If you choose a Gas Angel Cover plan with a call-out fee, we will pre-authorise call out fee payment prior to repair. Your confirmation email shows the call out fee that you agreed to pay. This is payable if:

You call to report a fault to us

We diagnose a fault at your welcome service inspection

We diagnose a fault at your annual service visit

The call out fee is payment towards the repair call out and any parts needed. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineer will use their expert diagnostic experience to judge whether it is the same fault as previous.

Booking a repair
When booking a repair, we require pre-authorisation of your debit or credit card for any call out fee you opted for. We won’t take payment until after we complete your repair. If we believe the people living in your home are at risk as a result of a safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card. Under these circumstances we will invoice you by email for the call-out fee.

Our safety advice
If we offer safety advice on your boiler, appliance or central heating system, that requires work not covered by your contract, and you decide not to follow this, we cannot complete further repairs in your home. For example, ventilation not meeting Gas Safe regulation. Your contract will continue until it is changed or cancelled by you or us. You will still be liable for the agreed payments under the contract until it is cancelled.

Replacement parts
The parts we replace will have similar functionality to original but depending on availability, may not have exact same features. If you want to provide a part you’ve bought yourself, we will install it as long as our expert engineer deems it suitable.
Our parts will come from the original manufacturer or an approved supplier where possible. If a part has become obsolete and/or we cannot source a suitable alternative, we need we may cancel your contract.

Although unusual this is more likely to happen with older boilers and systems. If we have agreed to protect a boiler or appliance and warned of difficulty sourcing spare parts, within reason we will do what we can to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse if you provide a receipt.

Cost of repair vs cost of new boiler
If the cost of a boiler repair is likely to be more than £800 inc VAT then we cannot carry out the repair and will recommend that you replace your boiler instead. We will give you a 15% discount if you ask Gas Angel to replace your boiler, however you don’t have to get your boiler replaced by us.

If we think that a repair may get things back up and running for you but won’t solve the underlying problem, we may agree to carry out the fix this time but will not be able to make further repairs in the future.

Our 12-month guarantee
We will repair or replace any parts we’ve supplied that are found to be faulty. We will also fix any faulty work that we’ve carried out within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. Please speak to Citizens Advice, or Trading Standards for impartial advice about your rights.

A Gas Angel powerflush
All gas central heating systems build up sludge over time. This dirt and debris can block or narrow your pipes, radiators and boiler parts. A Gas Angel powerflush is a way of removing sludge from your system. We’ll tell you if your system needs a powerflush to work properly, this will cost extra and is not included in your care package. Following your first Gas Angel powerflush, any future powerflush required will be complementary providing you keep continuous Gas Angel Cover plans with us.

If you choose another company to carry powerflush for you, we will need to see the receipt and take a water sample before we are able to carry out any repairs or replacement work for damage caused by sludge.

Recovering losses caused by third parties
You agree to give us the help necessary to recover losses owed to us from third parties, following any repair or replacement that we carry out under your contract.

Sole discretion
Gas Angel Cover is a maintenance contract, not an insurance contract, any repairs or replacements will be carried out at our sole discretion. This means we will use our expert judgement and these terms and conditions to decide whether or not we will complete the repair or replacement as part of your Gas Angel Cover plan. There may be times where the fault or the repair or replacement needed or the circumstances that caused the fault, mean that we choose not to complete the repair. Below are examples only, of where we may use our discretion to not undertake the repair. For this reason, we are not registered with the Financial Conduct Authority (FCA) for these contracts and they are therefore outside the remit of the FCA. This operational model allows us discretion to approve or reject claims outside a strict interpretation of these terms and conditions.

Example 1: Existing faults
We may refuse to include repairs of any fault that existed before Gas Angel Cover was taken out. Our expert engineers use their judgement and experience to evaluate when the damage happened.

Example 2: Intentional damage
We may refuse to repair or replace parts that show signs of deliberate damage or misuse. We may still repair accidental damage. Our expert engineers use their judgement and experience to evaluate how the damage happened.

Example 3: Damage caused by others
We may refuse to repair faults or design faults caused by anyone apart from Gas Angel. Our expert engineers use their judgement and experience to evaluate how the damage happened, and if anyone else has carried out work on your boiler, appliance or system, and damaged it.

General items not included
We have produced these terms and conditions to ensure we are able to offer you the very best service Gas Angel Cover can. In order to put you first and keep the cost of our monthly plans as affordable as possible the following items are not included.

We cannot repair or replace curved, designer and cast-iron radiators – we will either:

Replace curved, designer or cast-iron radiators with a standard radiator

Install a curved, designer or cast-iron radiator that you’ve bought yourself

If we install a radiator purchased by you, we will accept responsibility for our workmanship only, not manufacturing faults in the radiator.

By designer radiator we mean a radiator of particular artistic design, or made from non-standard materials such as glass, marble, stone, wood, cast-iron. Any other loss or damage

We’re not responsible for – loss of, or damage caused as a result of, your boiler, appliance or system breaking or failing unless you can show that we caused the damage.

Contract beneficiaries – This contract can only benefit you, although you can add authorised persons who we can take instructions from.

Fault due to utilities supplies – We cannot repair or replace any part of your boiler or central heating system where damage is caused by supply problems with your gas, electricity or water.

External water supply stopcock – It is your responsibility to arrange for your stopcock to be turned off.

Damage covered by insurance – We cannot repair or replace damage caused by extreme weather, flooding, escape of water, structural issues, fire or explosions – or damage covered by household insurance.

Internet or software – We are not responsible for loss or damage caused by malicious, inappropriate or unintentional interference with software, internet communications or signals of any boiler and controls, appliance, device or system under this contract.

Smart home connections – We’re not responsible for your internet connection or the data transmission to, or from any boiler, appliance, device or control system.

Improvements – We cannot make improvements or upgrades. Gas Angel Cover does not repair or replace smoke alarms that are past their recommended replacement or expiry date, working radiators, working radiator valves for thermostatic ones.

Steel or iron pipes – We cannot repair or replace steel or iron pipes from your meter to your boiler or appliance. The only exception to this is your gas supply pipe which will not be upgraded.

Cancellation
Our contract with you is fixed term. This means you can cancel your contract at any time, however cancellation will not take effect until the contract period is over.

You have a cooling off period which is 14 days from the start of your contract. During this time, you can cancel your contract straightaway with no penalty and cancellation will take effect immediately from that date. You will also be fully refunded any already paid, providing we have not carried out work under your contract.

If work was carried out before the cooling off period ended and you cancel your contract, you’ll will pay cancellation charges as follows, but never more than the maximum value of your contract.

Welcome service – £70

Annual service – £70

Repair – £170

Landlord Gas Safety record – £70

If you cancel after the 14-day cooling off period, we’ll cancel your Gas Angel Cover plan from that date, but you will still to pay the remaining balance outstanding under the contract. As an example, if you have 4 months left of your contract you will pay the amount equalling 4 outstanding payments.

Cancelling Direct Debit
Cancelling your bank Direct Debit doesn’t mean that you’ve cancelled your Gas Angel Cover Contract. We will contact you to collect the money due if you stop the Direct Debit without telling us. If you don’t contact us to make payment, we’ll then cancel your contract from 30 days of the date we found your payment failed and start recovery proceedings for any outstanding payments.

Offers
Current customers and customers who have cancelled within a 12 month period are not eligible to take part in introductory offers.

Why we might cancel
We may cancel your Gas Angel Cover plan immediately if:

You give false information

Your boiler isn’t approved

An existing fault is found

We are unable to source parts needed to repair your boiler, appliance or system

You put our staff at risk (physical or verbal abuse will not be tolerated)

Your home is unfit or unsafe to work in

You don’t let us in to your home to work, after three attempts

You don’t make the permanent repairs or improvements we ask

You fail to make your monthly payments

If we don’t hear from you after contacting you several times and you don’t pay, we’ll cancel your contract 30 days after the date we found your payment had failed.

Your personal information
Through this contract we will use your personal data in accordance with our Privacy Policy, which you can find at Gas Angel.co.uk.

Changes to your contract
You will be informed of changes in your favour once those changes have been made and we will give you 30 days’ notice for any other changes. You can cancel your policy without penalty if you do not like the changes we have made.

Insurance contract
You agree that we can move you to an insurance contract at you next renewal, or earlier if you or the regulator request us to, if we become an insurance provider in the future.

Third party rights
Other than as expressly provided for in this contract, no other party shall have the right to enforce any term of this contract which that party would not have had but for the Contracts (Rights of Third Parties) Act 1999.


Website

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Gas Angel Heating Services Limited the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Gas Angel Heating Services Limited  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Gas Angel Heating Services Limited  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1.  All Content included on the Website, unless uploaded by Users, is the property of Gas Angel Heating Services Limited our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

2.  You may, for your own personal, non-commercial use only, do the following:

a. retrieve, display and view the Content on a computer screen

b. print one copy of the Content

3.  You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of  Gas Angel Heating Services Limited

Prohibited use

4.  You may not use the Website for any of the following purposes:

a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

5.  You must ensure that the details provided by you on registration or at any time are correct and complete.

6.  You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

7.  We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

8.  You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

9.  This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Gas Angel Heating Services Limited  or that of our affiliates.

10.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

11.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

12.  Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see further down this page.

Availability of the Website and disclaimers

13.  Any online facilities, tools, services or information that Gas Angel Heating Services Limited  makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Gas Angel Heating Services Limited  is under no obligation to update information on the Website.

14.  Whilst Gas Angel Heating Services Limited  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

15.   Gas Angel Heating Services Limited accepts no liability for any disruption or non-availability of the Website.

16.   Gas Angel Heating Services Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

17.  Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

18.  We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

19.  To the maximum extent permitted by law,  Gas Angel Heating Services Limited  accepts no liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.

Generic

20.  You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

21.  These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

22.  These terms and conditions together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

23.  The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

24.  If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

25.  Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

26.  This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Gas Angel Heating Services Limited  details

27.  Gas Angel Heating Services Limited is a company incorporated in England and Wales with registered number 06320323 whose registered address is 25 Chapel Grange, Newcastle upon Tyne, NE55NF and it operates the Website www.gasangelheating.co.uk The registered VAT number is 947431703

You can contact Gas Angel by email on hello@gasangelheating.co.uk.