Frequently Asked Questions

Please find below answers to questions we are often asked by our customers.

Q: Why should I have my boiler/Gas Fire serviced?
A: An annual boiler/Fire service although not a legal requirement (unless your a landlord), is highly advisable, problems with your appliances such as soot build up, ventilation and Carbon monoxide issues may only be identified during a service by a Gas Safe and Corgi registered Installer.

If you are in any doubt about the safety of your appliances, then please feel free to give us a call on 0191 289 3464 or free phone 0800 8600. Alternatively email us by visiting our contact us page, we will be more than happy to offer you some free advice.

Q: What does a service entail?
A: For a full breakdown on what a service entails, please visit our boiler service repairs page.

Q: I am a landlord, do I need a Gas Safety check for all my rented properties?
A: Yes all rented properties must have a valid gas safety check, this is to be done annually, without excuse, otherwise not only will you be breaking the law, but you will be putting your tenants potentially at risk.

Q: I am over 60 years old; can I get any money off my new central heating installation?
A: Yes Gas Angel will deduct £300 from our already competitive prices; we get this money back in the form of a Government Warm Front Grant.

Q: I don't know what boiler to choose, where to put it, and what it entails?
A: Don't worry Gas Angel are able to visit your home at a time convenient to suit you. We can alternatively offer free advice over the phone or why not visit our combi installation page for more details.

Q: I want a new boiler but cant really afford it, do you accept credit cards?
A: We appreciate that a new boiler is expensive to us all, so we now accept all credit cards and debit cards to help spread the cost, during these difficult times. Please note: we do not charge you a fee for using your card.

Q: How long does an installation job take and will my house be left tidy?
A: It will take between 1 day and 4 days depending on the size of the job, we respect our customer's homes and belongings so you can rest assured your house will be as tidy, if not more tidy than when we arrived.

Q: My boiler has broken down and needs repairing, help?
A: Before you give us a call, why not read our tips blog, you never know you might be able to fix it yourself. Why not checkout our article 5 tips to get your boiler working for free (Please do not attempt to repair anything that requires a CORGI / Gas Safe installer).

If you still have no joy, then give us a call on 0191 289 3464 or free phone 0800 8600. We will be more than happy to help you at Gas Angel and remember we accept all major credit cards as payment.

Q: What of my question is not answered on this page?
A: Please give us a call on 0191 289 3464 or free phone 0800 8600 897 with your question or alternatively email us by visiting our
contact us page.

Q: What areas do you cover?
A: We cover all NE,SR and DH postcodes in the Newcastle area.